Through the Convergen form, the following data is collected, depending on the level of analysis the user chooses:
If the user writes through the contact form, their name, email address, the topic chosen and the text of the message are collected and received by email at hola@convergen.es.
If the user leaves a review, the name they choose to display, the rating, the text of the review, the product tried (optional) and, optionally, their email address are collected; the email is used only to check the purchase and is not published.
If the user signs in with Google, basic Google account data (name and email) is also received via Firebase Authentication.
If the user makes a payment, card data processing is handled entirely by Stripe or, if the user chooses to pay from Argentina, by Mercado Pago; Convergen never stores payment card data.
If you buy a gift, you give us your email (through Stripe) and the email of the person receiving it, and, if you wish, a message for them. We use this data only to create the gift code, send the gift emails and handle enquiries. We keep it associated with the code until it is redeemed; when it is redeemed, the recipient’s email and the message are deleted. Convergen does not send advertising to either person for this reason.
If you use “Your week”, your date of birth and, if you add them, your time and places are sent to our server only to calculate the page and are not stored. From your dashboard, “Your week” uses the details already saved in your report, with the same treatment. To search for cities, the name you type is sent to public place-search services (Open-Meteo and, in the main analysis, Photon/OpenStreetMap), which may also receive your IP address.
If the user has unlocked the full Convergen report, Convergen writes a personal reading with the help of artificial intelligence. To do so, the user's first name, sun sign, Ascendant, Midheaven, Life Path number, Chinese animal, the predominant domains of their result, the four answers they wrote in the Ikigai section and the (up to three) work-activity families that the site calculates from that data are sent to Anthropic, PBC. Their date of birth, email address and account identifier are not sent. The reading is saved in their account, next to the report, so that it is not generated again. If the answers indicate significant distress, no text is generated with artificial intelligence and a fixed message is shown instead. The readings of each system are Convergen's own texts, not generated with artificial intelligence.
Anagram game (free, no account): the name you type is processed on our server to count its letters and is not stored. Only the loose letters and their number are sent to Anthropic, PBC, without the name or any data that identifies you, so that it can propose phrases. A program then checks that each phrase only uses letters from your name. To prevent abuse, a counter of attempts linked to your IP address is kept in memory for one hour, without being stored permanently.
The free analysis does not require an account. Some calculations run on our servers, so the data entered is transmitted to generate the result. Data and reports are only stored persistently if the user buys the full report or the subscription, and are linked to their account.
With your consent (cookie notice), the site loads the Meta pixel, which receives technical visit data (such as IP address, browser and pages visited) and events such as the visit, completing the free analysis and a purchase, with its amount. Birth data and report contents are not sent to Meta.
With your consent (cookie notice), the site uses Microsoft Clarity to understand how the site is used: it records browsing pseudonymously (clicks, scrolling, pages viewed, device type and browser, country) and provides session recordings and heatmaps. Form fields (including birth data) and report results are hidden in those recordings. Until you accept, Clarity is not even loaded: nothing is sent to Microsoft and nothing is stored on your device.
If you correct the details of a report from your dashboard, we keep the details the report was created with alongside it, to check that the corrections belong to the same person.
If Convergen’s owner enables free access to certain reports for you, we keep your email address, an internal note, the enabled reports and their end date, so it can be activated when you sign in with that email. When you sign in, your browser asks our server whether you have any access enabled. It is kept while the access is in force or until you ask for it to be removed by writing to hola@convergen.es.
Regardless of the cookie notice, the site measures its use in an aggregated, anonymous way: through Vercel Web Analytics (visits, pages, country, device and browser, with no cookies or persistent identifiers) and through our own counters stored in Firebase (number of sessions that start and that complete the free analysis, and number of visits per page and per source, for example Instagram, a search engine or a direct link, based on the referring page and the link parameters). To avoid counting the same visit several times, a session marker with no personal data is kept in the tab and erased when it is closed; the IP address is not stored. These measurements include no birth data, name, email or any identifiable personal data.
Processing is based on the user's consent, given when entering their data and using the service, and on the performance of the service agreement when the user makes a payment. Use of the Meta pixel and of Microsoft Clarity is based solely on the consent given in the cookie notice, which can be declined without affecting use of the service or the free analysis. Aggregated, anonymous usage measurement is based on the controller's legitimate interest in improving the service, as no identifiable personal data is processed.
The contact form is processed on the basis of the consent of the person writing, given by ticking the form's box and sending it. Publishing a review is based on its author's express consent, which can be withdrawn at any time by writing to hola@convergen.es; in that case the review is removed from the site.
Sending the weekly summary is based on your consent, given by ticking the box on the form and confirming your email through the link you receive (double confirmation). You can withdraw it at any time with the unsubscribe link in every email, without affecting prior processing.
Notes, clients and brand are part of your account service and you request them. The “Your year” email notices are based on your consent, which you can withdraw at any time from your panel or with the link in every email. If you store data about your clients, you decide what you use it for and you must have their permission: Convergen only keeps it in your account and uses it for nothing else.
Data is shared with the following processors, necessary for the service to work:
Except as stated about the Meta pixel, data is not shared with third parties for advertising or commercial purposes.
Personal data linked to the account and to generated reports is kept only for as long as necessary to provide the service, while the user's account remains active; if the user requests account deletion, the data will be erased without undue delay, unless retention is legally required.
Data linked to payment transactions is kept for the minimum period required by Spanish commercial and tax law: six years from the last entry (Article 30 of the Commercial Code), and four years for tax obligations under the General Tax Law.
Messages from the contact form are kept for as long as needed to deal with the inquiry and, afterwards, for the period during which liabilities may arise from it. Published reviews are kept until their author asks for them to be removed; rejected reviews are deleted.
Data of the weekly summary subscription (email, sign and proof of consent) is kept until you unsubscribe. After that, only what is strictly necessary is kept so we do not write to you again and to prove consent during the limitation periods. You can ask for its deletion by writing to hola@convergen.es.
Notes, clients, brand and “Your year” notices are kept while you keep your account or until you delete them; the notices and the data that go with them (email and birth date) are deleted when you turn them off.
Users may exercise their rights of access, rectification, erasure, objection, restriction of processing, and portability at any time by writing to hola@convergen.es, as well as the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) if they believe processing does not comply with applicable regulations.
The service is intended exclusively for people over 18 years of age. Convergen does not knowingly collect data from minors; if it is found that a minor has provided their data, it will be deleted as soon as possible.